Customer Questions & Answers

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votes
Question:
Q:Can Smartlink j2534 driver be installed on WIN11 system? Why can’t I install it?
Answer:
A:Yes, it can , is it restricted by the computer firewall?
By erinwang Seller on Jan 23, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:Does the SmartLink C 2.0 truck module support bidirectional communication?
Answer:
A:Yes, support.
By erinwang Seller on Feb 21, 2024 0 of 0 found this helpful. Do you?

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votes
Question:
Q:What does “Delay” displayed on the SmartLink C V2.0 screen mean?
Answer:
A:The Delay (network delay) indicates the quality of the current network. Different colors represent different delay status. There are three states of network delay:
Green: Indicates the network is normal. It is recommended that the diagnosis operation be performed when the network delay is green. Otherwise, the communication with the vehicle may fail or the incorrect system detection may occur.
Yellow: Indicates the network is not stable. Please keep it stable.
Red: Indicates the network delay is serious and not suitable for remote diagnosis or the network is disconnected.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:What's the minimum requirement for network conditions?
Answer:
A:The remote SmartLink operation requires a network broadband of 100 MB or above.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Why is my network connection so poor?
Answer:
A:If the displayed network is poor, there may be too many people using the network in the LAN (Local Area Network) at the same time and some users are downloading. It is recommended to use a stable network for remote SmartLink diagnosis.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Why is there a sign in the upper right corner?
Answer:
A:Some networks have firewall restriction which leads to a longer delay of connection. You are most likely to see this sign while your system is in connection with networks managed by communities or companies. It is recommended to use the networks directly installed by telecommunication operators where there is no firewall restriction.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Some systems of certain old vehicles can not be tested.
Answer:
A:The SmartLink C V2.0 dongle supports CANBUS and DoIP communication protocols, but some old vehicle uses K-Line communication protocol.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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Question:
Q:Is it necessary to re-ignite the car after the diagnostic system starts working?
Answer:
A:For the sake of some vehicle's conditions, the re-ignition will provide you a more detailed analysis after OBD diagnosis.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Can I charge SmartLink C V2.0 through an external DC power supply?
Answer:
A:No. The SmartLink C dongle obtains power only through a vehicle's OBD diagnostic socket. Getting power through an external DC power supply could result in system malfunction.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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0
votes
Question:
Q:Does SmartLink C V2.0 support Bluetooth communication?
Answer:
A:Yes, can support WIFI, Bluetooth and other communication methods.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Can I use SmartLink C V2.0 to test heavy-duty vehicles?
Answer:
A:Yes, Support commercial vehicles, passenger vehicles, new energy and other models: Covering Cummins, Bosch, Weichai, Shangchai, Yuchai, Xichai, Chaochai, Yangchai, Quanchai and other engine diagnostic software, it supports trucks, buses, construction machinery, agricultural machinery, trailers, ships and other types of vehicle software.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Can I use SmartLink B to perform remote diagnostics on SmartLink C V2.0?
Answer:
A:Yes, you can.
By erinwang Seller on Nov 7, 2023 0 of 0 found this helpful. Do you?

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votes
Question:
Q:Is this item shipped from EU
Answer:
A:Yes, ship from EU
What is your email or What'sapp NO. ?
Where is your shipping address, Let me check the VIP price for you.
By erinwang Seller on Oct 30, 2023 0 of 0 found this helpful. Do you?

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